Computer, internet or printer playing up?
Friendly, patient, local help with the technology in your home — no jargon, no rushing you, just someone from round here who'll sort it.
What I can help with
If it plugs in, connects to wifi, or has ever made you sigh at it — chances are I can help.
Printers & printing problems
Won't connect, won't print, or eating your ink — I'll get it working again.
Slow computers & viruses
A clean-up, a check for nasties, and some honest advice on whether it's worth keeping.
Wifi & broadband
Dead spots, dropped connections, or just getting you online for the first time.
Phones, tablets & smart TVs
Setting up new devices, sorting email and photos, or showing you how it all works.
New to AI? I can help with that too
Curious about ChatGPT, Claude or other AI tools? I'll show you how to use them safely and get real use out of them, step by step.
How it works
Three steps, nothing complicated.
Get in touch
Phone, text, or email — tell me what's going on, in your own words.
A free, friendly chat
I'll ask a few questions and give you an honest idea of what it'll take. The chat costs nothing and you're not committing to anything.
I come round and fix it
At a time that suits you. You only pay once you've decided to go ahead.
About Jacob
A familiar face, not a call centre.
I'm Jacob — a qualified IT technician with a BTEC Level 3 Diploma in IT. I currently work in IT support, and before that I was an IT technician intern in London, so I'm used to sorting out real problems for real people, not just talking about them. I've also spent years working in bars and shops dealing with the public face to face, so you'll get patience and plain English rather than jargon. I've a full UK driving licence, so I'll come straight to you anywhere in New Cumnock and the surrounding villages.
Get in touch
Covering New Cumnock and the surrounding villages. Quote's free — you only pay if you go ahead.